FAQ's

Everything You Need to Know​

Have questions? We’re here to help! Whether you’re planning an event or just looking for more details about our venue, our FAQ section covers everything you need to know. From booking information to amenities and policies, find answers to common questions below. If you don’t see your question answered, or would like further clarification, feel free to contact us directly! 

Does the venue have both indoor and outdoor spaces?

Yes! Our venue includes beautiful indoor and outdoor spaces. 

For outdoor events, we recommend having a backup plan, such as tent rentals or transitioning to our indoor spaces, to ensure you can treasure your special day! 

What is the capacity of the venue?

Oakwood Hall

350 guests

Citrus Grove Chapel: 

Seated: 160 guests, with capacity for more

The Garden Terrace

250 guests

Nectar Nook

50 guests

Clementine Corner

100 guests

The Citrus Meadow

1000 guests

What services and amenities are included?

Our venue includes table and folded chair setup, event cleanup, basic lightning, day-of liability insurance to ensure a seamless and stress-free experience.

What packages do you offer? Is there a discount when booking multiple rooms?

We offer a variety of packages to fit your budget and needs. Our packages include discounts when booking multiple rooms. 

Please connect with our event coordinator to discuss these options. 

Is there a deposit required to book?

Yes, a 25% non-refundable deposit is required to book.

What services can I add on?

Need extra help? Upgrade to resin chairs, floor-length linen, linen napkins, chargers, umbrellas, tents, heaters, chafing dishes, parking assistance, AV system, day-of coordinator, setup assistance, and security.

Do you offer event planning or coordination services?

Yes! Depending on your event package, our venue offers an in-house day-of event coordinator and event planner.

What are your rental hours?

6AM – 11PM. 

What are the quiet hours?

Music must be lowered by 10PM and shut off by 11PM. 

Do you offer Wi-Fi?

Yes, we have Wi-Fi across our campus. 

What kind of decorations are prohibited?

For the protection of our venue and guest safety, we prohibit open flames, glitter, confetti, nails, strong adhesives, unsecured balloons, rice tossing, and fireworks. Decorations must be freestanding or approved for safe installation, and all candles must be enclosed.

Please check with us for any special requests.

Is parking included?

Yes, we have 100 parking spaces available on-site and an additional 100 spaces off-site. 

Upgrade to parking assistance to help direct your guests.  

Are pets allowed?

No pets allowed. 

Do you allow multiple events per day?

Yes, multiple events can be ongoing during the time of your event. 

Is the venue wheelchair accessible?

Yes, most of our spaces are accessible. 

How far in advance should we book?

We recommend booking as early as possible to secure your preferred date. Popular dates fill up quickly, so we suggest reserving at least 6-12 months in advance for weddings and major events.

What is required to book an event?

To confirm your booking and hold your date, we require a signed contract, 25% non-refundable deposit, and a $500-1000 refundable deposit.

The remaining balance is due on the first day of the month of your event.

Do you include day-of insurance?

Yes, we require all events to have day-of liability insurance to ensure the safety of guests and our venue.

Our event coordinator will obtain the insurance for you. 

What are your Christian policies?

Please check out Our Story to read our full Christian policies and background. 

What are your cancellation or rescheduling policies?

Cancellations made 8 weeks prior to the event may be eligible for a full refund, excluding the non-refundable reposit.

Cancellations made 4 weeks prior to the event may be eligible for a 50% partial refund, excluding the non-refundable deposit.

Cancellations made 2 weeks prior to the event may be eligible for a 25% partial refund, excluding the non-refundable deposit.

Events must be rescheduled at least 3 weeks prior to the event and can only be rescheduled within the same year. Client must pay $100 fee to reschedule. Clients are subject to vendor communication. 

Can we only choose from your list of preferred vendors and caterers?

You are welcome to book the vendor of your choice as long as they are fully licensed and insured, including obtaining a food handler’s permit. 

All vendors must provide proof of licensing and insurance to the venue at least 10 days prior to the event. 

Is there a kitchen or prep area for caterers?

Yes, we have two kitchens that can accomodate all needs. 

What is your alcohol policy?

Alcohol is currently not permitted at our venue. 

When can vendors arrive for setup and breakdown?

Vendors on our Preferred Vendors list can arrive 2 hours prior to the event for setup. Vendors not on our list can arrive at the time of your booking.

Breakdown must be completed within the booking period. 

Frequently Asked Questions

Everything you need to know